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IT Help Desk Support

B2B Technologies > IT Help Desk Support

Access Expert Troubleshooting

When you call our IT help desk, you always get one of our friendly and knowledgeable technicians to provide a solution to your roadblock.

Make us your first call so we can accelerate your team’s ability to identify, respond to and recover from technical difficulties and downtime.

In addition to technical support, we also provide proactive network maintenance. There are many IT maintenance items that if skipped or forgotten, can snowball into performance issues and even cause network outages. When you work with B2B Technologies, we’ll set up a schedule (daily/weekly/monthly) and checklist to insure your system stays up to date.

IT Help Desk Services

  • SECURITY PATCHES

    Microsoft patches for all MS operating systems are currently being released at the rate of about 15-20 per month. These patches address specific vulnerabilities in Microsoft Server and Desktop OSs as well as the Microsoft Office Suite. While the majority of these updates pose no compatibility risk in most environments, they must still be verified beforehand and approved based on the severity of the vulnerability.

  • INTRUSION PREVENTION

    Security on the corporate WAN can be hardened by periodically reviewing firewall/intrusion prevention logs and taking proactive measures to prevent false positives.

  • BACKUPS

    Constant review of backups is required for obvious reasons. Data loss should never be a concern. Analyze data backup/recover practices. Determine whether they are well documented, implemented and tested. Analyze disaster recovery plan and determine vulnerabilities and omissions. Examine relationships with third-party vendors to identify potential sources of risk in case of catastrophe.

  • DOCUMENTATION

    It is essential to keep all documentation of information systems up to date. Falling behind in documentation will slow down the troubleshooting process. There is no worse feeling for a network administrator than having unknowns on the network.

  • ANTIVIRUS/ANTISPYWARE

    Daily/Weekly review of logs is required for obvious reasons. No explanation needed.

  • ACTIVE DIRECTORY MANAGEMENT

    The purpose of Active Directory is to keep all objects (users/computers) in the enterprise organized into organizational units (OU). A standardized naming convention is part of this organization. OUs will be created for each location/department and PCs should be moved into their corresponding OU once added to the domain.

  • SERVER MAINTENANCE

    Routine maintenance of servers should be done, including defragmentation, disk space monitoring, event log monitoring, etc.

  • IT BUDGETING

    A comprehensive budget should be prepared each year and submitted to management. This budget should not only include monthly/yearly renewals for support services, but should also include estimates for any hardware/software replacements that might happen throughout the year.

  • DATA SECURITY

    Analyze data security measures and determine vulnerabilities; Network security measures; Database security measures; Platform security measures; Application security measures; Employee file permissions, password policies; physical access to critical assets; analyze change management policies and procedures.

  • DATA RETENTION

    Company data/email should be monitored and quotas enabled if necessary. It is the responsibility of the systems administrator to work with users on archiving old email to keep Exchange Information Stores running at optimal levels.

Areas We Serve:

Chicago IL | Nashville TN  

For IT Help Desk support in Chicago or Nashville, trust only B2B Technologies! Call us at (630) 293-0000.

Are you looking for a comprehensive technology assessment or a quote on technical assistance?

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